Rogers to credit customers 5 days of service for outage

Rogers Communications says it’s going to credit its customers for 5 days of service following its large community outage final week that affected mobile and web service for hundreds of thousands of Canadians.

“We have been listening to our customers and Canadians from across the country who have told us how significant the impacts of the outage were for them,” Chloe Luciani-Girouard, a spokeswoman for Rogers Communications, said in an e mail to CBC News.

“We know that we need to earn back their trust, and as a first step, we will be crediting our customers with the equivalent of five days service. We will continue to work around the clock to restore Canadians’ confidence in us.”

More to come